Year: 2024

Message to our members – Harpenden Online – scheduled maintenance on Wednesday 27th November

By Richard Steed / 21st November 2024 / Comments Off on Message to our members – Harpenden Online – scheduled maintenance on Wednesday 27th November

We will be completing an upgrade to our Harpenden Online platform on Wednesday 27th November between 8am – 9am – so this service will be unavailable during this time. We apologise for any inconvenience this may cause and normal service will resume after 9am. We thank you for your patience during this time.

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Message to our Savers: Rate decreases

By Elliot Ashby / 11th November 2024 / Comments Off on Message to our Savers: Rate decreases

We consider many factors when reviewing the pricing of our savings accounts which includes the monitoring of market conditions whilst ensuring we provide our customers with fair value on their savings. Following the Bank of England base rate reduction on November 7th 2024, we are letting you know we will be reducing the interest rates […]

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Message to brokers – Loans Origination Broker Portal – Technical issues

By Elliot Ashby / 31st October 2024 / Comments Off on Message to brokers – Loans Origination Broker Portal – Technical issues

Message to Brokers- Our Loans Origination Broker Portal is currently experiencing some technical issues and may be unavailable to use. We apologise for any inconvenience this may cause and normal service will resume ASAP.

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Message to our members – Harpenden Online – Currently unavailable

By Elliot Ashby / 31st October 2024 / Comments Off on Message to our members – Harpenden Online – Currently unavailable

Our Harpenden Online platform is temporarily unavailable. We apologise for any inconvenience this may cause and normal service will resume ASAP.

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Message to our members – Harpenden Online – scheduled maintenance Tuesday 29th October

By Elliot Ashby / 25th October 2024 / Comments Off on Message to our members – Harpenden Online – scheduled maintenance Tuesday 29th October

We will be carrying out some scheduled maintenance and updates to our Harpenden Online platform on Tuesday 29th October between 5pm and 7:30pm – so this service will be unavailable during this time. We apologise for any inconvenience this may cause and normal service will resume after 7:30pm. We thank you for your patience during […]

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Message to our members – Connectivity issues

By Richard Steed / 24th October 2024 / Comments Off on Message to our members – Connectivity issues

Thursday 24 October 2024 10:10am – We are currently experiencing connectivity issues, which we are working hard to resolve. During this time, you may experience difficulties in reaching us by phone. We would like to thank you for your patience whilst we work to resolve this.

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Message to our members – Harpenden Online

By Richard Steed / 18th October 2024 / Comments Off on Message to our members – Harpenden Online

Friday 18th October – We are aware there was an issue affecting members logging into Harpenden Online this morning – this has now been rectified and returned to normal service. We apologise for any inconvenience this may have caused.

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Authorised Push Payment Fraud (APP Fraud)

Authorised Push Payment Fraud Reimbursement (APP Fraud)

By Richard Steed / 7th October 2024 / Comments Off on Authorised Push Payment Fraud Reimbursement (APP Fraud)

This is the most common type of financial scam in the UK. Authorised push payment fraud happens when you are tricked by a criminal into sending money by bank payment to an account that they control and which you do not. It works by scammers tricking account holders into sending money under false pretences. APP […]

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Leighton Buzzard branch – currently closed

By Richard Steed / 4th October 2024 / Comments Off on Leighton Buzzard branch – currently closed

Message to our members – Friday 4th October, 12:24pm Our Leighton Buzzard branch has been closed for the safety and wellbeing of our staff and members due to an electrical issue. The closest alternative branch is Tring who are operating in line with our usual opening hours. Alternatively, please call our Savings Team on 01582 […]

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UK Savings Week Insights

UK Savings Week Insights

By Elliot Ashby / 13th September 2024 / Comments Off on UK Savings Week Insights

UK Savings Week provides a range of insight articles to help you understand the different aspects of savings and the significance they can have in achieving your savings goals, whatever they may be. Here we look at some recent articles provided which we feel could help you think about your savings habits a little bit […]

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