When sending money to your Harpenden Building Society account, you can expect to see any of the below results; here’s what they each mean:

Account name is a match

This means the name is a match to the account. Whilst you can have confidence that the name is a match to the account, if you are sending money to someone else’s Harpenden Building Society account, make sure that you know and trust the person or business you are sending money to.

Account name is a partial match

This means the account name is a close match. You’ll be shown the name on account to help you decide whether it’s the right person. Please double-check the account details and complete another Confirmation of Payee check before deciding whether to send any money. If you choose to continue with only a partial match, we may be unable to get your money back, should the account not belong to the intended recipient.

Account name has not matched

This means the name does not match the name held on the account. Please double-check the account details and complete another Confirmation of Payee check before deciding whether to send any money.

If the name still does not match we strongly advise that you do not make the payment. If you choose to continue where the name has not matched, you may be unable to get your money back.

Unable to check the account

This means it has not been possible to check the name on the account. This message can appear for a variety of reasons such as the account details entered do not exist or the payee has opted out of Confirmation of Payee. Please double-check the account details and complete another Confirmation of Payee check before deciding whether to send any money.

If you are registered for Harpenden Online, you can check whether a payment has been received.

If you are not registered for Harpenden Online, please call our Member Services Team to check if your payment was received.

If you are an existing savings passbook holder with the Society, you can register to track your balances, monitor your transactions and contact us online. Please visit our Harpenden Online page for more details.

Please note that money can take up to one working day to show in your Harpenden Building Society account.

Confirmation of Payee helps prevent misdirected payments and potential fraud giving you more protection when making payments to your account.

You can ask us to stop your details being checked when you or someone else sends money to your Harpenden Building Society account. If you chose to opt out, you or someone else can still send money to your account, however the “Unable to check the account” message will be returned before the monies can be sent to your account.

Consider carefully whether opting out is right for you, Confirmation of Payee gives you added protection against fraud and scams.  A third party may choose not to make a payment to you if they cannot verify the account name.

If you would like to opt out, please download and complete the form below - whichever version you need:

Confirmation of Payee Opt Out / Opt In PDF Form

Confirmation of Payee Opt Out / Opt In - Editable PDF Form

Yes, if you would like to opt back in to Confirmation of Payee for payments received to your account, please download and complete the form below - whichever version you need:

Confirmation of Payee Opt Out / Opt In PDF Form

Confirmation of Payee Opt Out / Opt In - Editable PDF Form

It’s always important to take extra care when it comes to sharing your account details.

• Never share your secure details (such as username or full password) with anyone.

• Never send any confidential account information via email or phone.

• Never transfer your money out of your account at the request of an unknown caller. We will never ask you to do this over the phone or by email. If you’re unsure, please call us on 01582 765 411.

• Never let someone you don't know access your computer or mobile devices, especially remotely.

• Don't click on any links in suspicious emails or text messages, delete them from your computer and block the sender’s email address and phone number.

• Be suspicious of any unexpected calls, texts or emails from third parties asking for personal information.

• Think twice before sharing personal information on social media sites and check your privacy settings. The more private, the safer you are.