Community

Update from Youth Talk – Gabriella’s Story

By Elliot Ashby / 7th January 2025 / Comments Off on Update from Youth Talk – Gabriella’s Story

Youth Talk understand that every young person’s experience is unique, which is why listening to their voices is at the heart of everything they do. Youth Talk provide free, confidential counselling services to young people aged 13-25 in St Albans and the surrounding areas, helping them navigate life’s challenges with the support they need. From […]

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Small Acts of Kindness volunteering

By Elliot Ashby / 6th January 2025 / Comments Off on Small Acts of Kindness volunteering

On Tuesday 26th November, ten Harpenden BS colleagues volunteered for Small Acts of Kindness (SAOK). SAOK are a charity that source and distribute practical gifts to older people in Hertfordshire. A major project that SAOK undertake every year leading up to the winter months involves packing ‘Warm in Winter’ gift bags. These bags help those […]

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Our opening hours over the Christmas and New Year period

By Elliot Ashby / 10th December 2024 / Comments Off on Our opening hours over the Christmas and New Year period

Our branch opening hours over the Christmas and New Year period are as follows: Our Head Office will close at 3pm on Tuesday 24th December. We will reopen on Friday 27th December. Our Head Office will also be closed from 3pm on Tuesday 31st December and reopen on Thursday 2nd January.  Please note: Any payment requests […]

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Message to our members – Harpenden Online – scheduled maintenance on Wednesday 27th November

By Richard Steed / 21st November 2024 / Comments Off on Message to our members – Harpenden Online – scheduled maintenance on Wednesday 27th November

We will be completing an upgrade to our Harpenden Online platform on Wednesday 27th November between 8am – 9am – so this service will be unavailable during this time. We apologise for any inconvenience this may cause and normal service will resume after 9am. We thank you for your patience during this time.

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Message to our Savers: Rate decreases

By Elliot Ashby / 11th November 2024 / Comments Off on Message to our Savers: Rate decreases

We consider many factors when reviewing the pricing of our savings accounts which includes the monitoring of market conditions whilst ensuring we provide our customers with fair value on their savings. Following the Bank of England base rate reduction on November 7th 2024, we are letting you know we will be reducing the interest rates […]

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Message to brokers – Loans Origination Broker Portal – Technical issues

By Elliot Ashby / 31st October 2024 / Comments Off on Message to brokers – Loans Origination Broker Portal – Technical issues

Message to Brokers- Our Loans Origination Broker Portal is currently experiencing some technical issues and may be unavailable to use. We apologise for any inconvenience this may cause and normal service will resume ASAP.

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Message to our members – Harpenden Online – Currently unavailable

By Elliot Ashby / 31st October 2024 / Comments Off on Message to our members – Harpenden Online – Currently unavailable

Our Harpenden Online platform is temporarily unavailable. We apologise for any inconvenience this may cause and normal service will resume ASAP.

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Message to our members – Harpenden Online – scheduled maintenance Tuesday 29th October

By Elliot Ashby / 25th October 2024 / Comments Off on Message to our members – Harpenden Online – scheduled maintenance Tuesday 29th October

We will be carrying out some scheduled maintenance and updates to our Harpenden Online platform on Tuesday 29th October between 5pm and 7:30pm – so this service will be unavailable during this time. We apologise for any inconvenience this may cause and normal service will resume after 7:30pm. We thank you for your patience during […]

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Message to our members – Connectivity issues

By Richard Steed / 24th October 2024 / Comments Off on Message to our members – Connectivity issues

Thursday 24 October 2024 10:10am – We are currently experiencing connectivity issues, which we are working hard to resolve. During this time, you may experience difficulties in reaching us by phone. We would like to thank you for your patience whilst we work to resolve this.

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Message to our members – Harpenden Online

By Richard Steed / 18th October 2024 / Comments Off on Message to our members – Harpenden Online

Friday 18th October – We are aware there was an issue affecting members logging into Harpenden Online this morning – this has now been rectified and returned to normal service. We apologise for any inconvenience this may have caused.

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