Getting to know you

The electronic identification process is carried out using a Credit Reference Agency who checks your details against other databases. This is not a credit search and will only record the fact that we have carried out an ID check. If electronic identification is unsuccessful, you will be asked to provide us documentary proof of identity and permanent address as detailed in 'Requirements for Additional Identification'.

Should the electronic identification process not provide sufficient evidence to verify your identity and permanent address, you will be required to provide additional documentary evidence. To do this we need to see one document from each of the two lists shown below.

If you are unable to provide original documents, either because the account has been opened digitally or by post, certified copies are acceptable. The copy must be signed against the wording ‘certified to be a true copy of the original document’, by one of the following:

• Solicitor
• Accountant
• Bank/Building Society Official
• Independent Financial Advisor
• Post Office
• Doctor
• Dentist
• Police Officer
• Teacher

When children open a savings account, they are also required to provide proof of identity and address. We are unable to carry out electronic identification for children and therefore one document from each list detailed below must be provided to verify a child’s identity.

* This document can be used to verify either a person’s name or address, but not both
** These documents must be dated in the past 3 months

There may be instances where you are unable to provide proof of identity and address from list 1 and list 2.

In these circumstances, please contact your local branch or our Member Services Team on 01582 765411 as there may be other forms of identification we can accept.